Important notice
WellClinica offers nutrition education, meal planning and general guidance. It is not medical care. Our founder, Jana El Jardali, is a Certified Functional Nutrition Practitioner (CFNP). She is not a Registered Dietitian, physician or other regulated health professional; "Dietitian" and "Registered Dietitian" are protected titles she does not hold. Nothing in our services is medical advice, diagnosis or treatment. If you have a medical condition or take medication, talk to your doctor before changing how you eat. In an emergency, call 911.
1. Who we are and what these Terms cover
Wellclinica Inc., 295 Robinson Street, Suite 100, Oakville, Ontario L6J 1G7, Canada · contact@wellclinica.ca · (905) 617-4789 ("WellClinica", "we"). These Terms apply to wellclinica.ca, the WellClinica app (on the web, the App Store and Google Play), the meal-plan membership, WellKids, HerBloom, the HerRhythm challenge, consultations and anything else we sell (the "Services"). By creating an account or buying a Service you agree to these Terms and to our Privacy Policy (wellclinica.ca/privacy-policy).
2. Who can use the Services
- You must be 18 or older. The WellClinica app from the App Store or Google Play is for adults 18 and over only.
- Teens aged 13 to 17 are served only through a parent or guardian, on wellclinica.ca: the parent or guardian holds the account, gives written consent and stays responsible for it. WellKids menus are bought and used by a parent or guardian for their children. Our services are not offered to anyone under 13 except as WellKids menus.
- The Services are offered to people in Canada. Prices are in Canadian dollars.
- The app and its menus are not designed for pregnancy or breastfeeding. If you are pregnant or breastfeeding, or become so, please stop using the meal plans and app menus, follow your healthcare provider's advice, and contact us about your membership (see §8).
- The Services are not suitable for managing an eating disorder or any condition where nutrition is part of medical treatment (for example kidney disease). If you take insulin or another medication that lowers blood sugar, or a GLP-1 medication, talk to your prescriber before you start: our GLP-1 friendly menu is designed to sit alongside your prescriber's care, never to replace it.
3. What you agree to do
Give accurate information; record allergies and food restrictions in the app; check every food label yourself (we can't guarantee any product is free of an allergen); stop and seek care if you feel unwell; keep your sign-in details private (except that a parent or guardian may let their teen or child use a WellKids or teen account they hold). You are responsible for your food and health decisions. Results vary, and none are guaranteed.
4. The app, its menus and its estimates
- Menus are planned under the direction of a CFNP and adjusted automatically from the choices you make (plan, allergies, food preferences, household). Nutrition figures and targets are estimates from published formulas and food databases. They can differ from your real needs.
- Gender and equation. You may choose to tell us your gender and which calculation (female, male or middle estimate) fits your body best. We use this only to work out your energy, protein, fibre and portion estimates and to show wording and features that fit you. You can change or delete it at any time in Me → Your numbers.
- Cycle Sync and the daily check-in (Gut & hormonal menu, optional, off until you turn them on). Cycle Sync picks recipes from an estimate of your cycle phase, or from the moon's phases if you don't get a period. Phase estimates are approximate and are a menu-planning aid only: they are unsuitable for fertility, contraception or any medical purpose. The check-in is a private journal of what you tick; nobody monitors it and we don't interpret it. If you tick a warning sign, the app tells you to call your doctor.
5. The AI assistant and meal-photo reading
- The app's assistant answers general questions about your menu and food, and can read a meal photo or a typed meal to estimate what you ate. Both start only after you allow them, and you can turn them off at any time in Me → Assistant.
- To produce an answer, your question (or photo, or typed meal) and the parts of your menu, food profile, today's log and targets that it needs are sent to our AI provider, Anthropic, as described in the Privacy Policy.
- Answers are generated automatically. They are general nutrition guidance, can be wrong, and are not medical advice. They do not come from Jana personally. For a personal answer, use Write to a practitioner.
- You can report an answer that is wrong or offensive with "Report this answer". Photos or messages that are sexual, abusive or not about food are refused, and repeated misuse pauses these features on your account.
6. Free trial, membership and cancelling (wellclinica.ca)
- New members get a 7-day free trial of the meal-plan membership, one per person, whether it starts on wellclinica.ca, in the App Store or on Google Play. Nothing is charged when the trial starts. The first payment is charged when the trial ends, at the price shown before you confirmed, and the membership then renews at that price every month (or every year, for a yearly plan) until you cancel.
- On wellclinica.ca, payment is processed by Stripe; we never see your card number. You can cancel at any time in the app (Me → Manage my plan) or by writing to contact@wellclinica.ca. Cancelling stops future charges, and you keep access until the end of the period you have paid for. Cancel before the trial ends and you are not charged.
- Prices shown on our website do not include sales tax. Applicable sales tax (such as GST/HST) is added at checkout based on your billing address and shown before you pay.
- We will tell you by email at least 30 days before a price change applies to you, and you can cancel before it does.
7. Purchases in the App Store or Google Play
- If you subscribe inside the iPhone app, Apple bills your Apple ID; if you subscribe inside the Android app, Google bills your Google account. The price, the length of each period (monthly or yearly) and the free-trial length are shown in the store before you confirm. Apple or Google works out and collects any sales tax on store purchases.
- Payment is charged when the free trial ends, or when you confirm if there is no trial. The subscription renews automatically at the end of each period (month or year) unless you cancel at least 24 hours before the end of the current period (Apple) or before the renewal date (Google). Manage or cancel it in Settings → your name → Subscriptions (iPhone) or Google Play → Payments & subscriptions → Subscriptions (Android), or from Me → Manage subscription in the app.
- Refunds for store purchases are requested from Apple or Google under their rules. We can't cancel or refund a store-billed subscription for you. Closing your WellClinica account does not cancel a store subscription.
- A membership bought on wellclinica.ca is managed on wellclinica.ca, and one bought in a store is managed in that store. It is the same WellClinica account either way. "Restore purchases" in the app reconnects a store purchase to your account.
7a. Additional terms for the App Store app
These apply between you and Wellclinica Inc. when you use the iPhone app: (1) these Terms are between you and Wellclinica Inc. only, not Apple; Wellclinica Inc., not Apple, is responsible for the app and its content; (2) your licence to use the app is limited to Apple-branded devices you own or control, as allowed by the App Store Terms of Service; (3) Wellclinica Inc. alone provides maintenance and support (contact@wellclinica.ca); Apple has no obligation to do so; (4) if the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the app; to the extent the law allows, Apple has no other warranty obligation; (5) Wellclinica Inc., not Apple, is responsible for any claims about the app, including product liability, legal or regulatory compliance and consumer-protection claims; (6) Wellclinica Inc., not Apple, is responsible for investigating and defending any claim that the app infringes someone's intellectual property; (7) you confirm you are not in a country subject to a Canadian or U.S. government embargo and are not on a government list of prohibited or restricted parties; (8) you must comply with third-party terms (for example your wireless provider) when you use the app; (9) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Questions or complaints: Wellclinica Inc., address and email in §1.
8. Refunds
Payments on wellclinica.ca are non-refundable once the trial has ended, except:
- where the law gives you a right to cancel or to a refund — nothing in these Terms limits your rights under the consumer-protection law of your province;
- HerRhythm screening: if the screening at sign-up shows HerRhythm isn't right for you, including pregnancy or breastfeeding, you get a full refund;
- pregnancy or breastfeeding later: if you become pregnant or start breastfeeding, tell us; we cancel your wellclinica.ca membership straight away with no further charge;
- purchase made in error: tell us within 24 hours, before using it, and we refund or exchange it.
Store purchases: see §7.
9. If a charge looks wrong
Write to contact@wellclinica.ca. We answer within two business days and fix genuine errors promptly. This does not limit any right you have with your card issuer.
10. Consultations
Consultations happen online or in person in Oakville. They can be rescheduled with at least 24 hours' notice; a session missed without that notice counts as used. Session packages must be used within six months of purchase.
11. HerRhythm challenge
HerRhythm is for adults 18 and over who are not pregnant or breastfeeding. Its menus provide about 1,200 calories a day, lower than a typical day, for 21 days, and Jana El Jardali, CFNP, guides it with weekly check-ins. It is not suitable if you have a history of an eating disorder, take insulin, another blood-sugar-lowering medication or a GLP-1 medication, are underweight, or have a condition that affects how you eat; a short screening at sign-up checks this (see §8). If you have heavy periods or known low iron, talk to your doctor before you start. Phase estimates are approximate, used only to choose your menu, and unsuitable for fertility, contraception or any medical purpose. The participation reward and its conditions are on the challenge page.
12. Other companies we rely on
Stripe processes web payments; Apple and Google process store payments; RevenueCat keeps store subscriptions in step with your account; OneSignal delivers app notifications; Anthropic powers the assistant. HerBloom meal plans are prepared with That Clean Life and can be sent to Instacart if you choose; the WellClinica app's grocery list stays in the app and shares nothing with any grocery service. Each company's own terms apply to its service.
13. Your account and your data
You can download your data (Me → Email me my data) or close your account yourself at any time (Me → Close my account, confirmed with your password), or at wellclinica.ca/delete-account. Closing your account erases your app data as described in the Privacy Policy. We may suspend an account used fraudulently or abusively, and we will tell you why.
14. Our content
The menus, recipes, photos, text and app are owned by Wellclinica Inc. or its licensors. You may use them for your own household's meals. You may not copy, resell or publish them.
15. Our responsibility to you
We provide the Services with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these Terms excludes liability or a consumer warranty that the law does not allow us to exclude.
16. Law, language and changes
Ontario law and the federal laws of Canada apply. If you live in another province, the consumer-protection law of your province also applies, and you may bring a claim before its courts. These Terms are available in English and in French; you may choose either. / Les présentes conditions sont offertes en anglais et en français; vous pouvez choisir l'une ou l'autre version. We will post changes here with a new date and, for significant changes, tell you by email or in the app at least 30 days before they apply; you may cancel before then.
Contact: Wellclinica Inc., 295 Robinson Street, Suite 100, Oakville, Ontario L6J 1G7 · contact@wellclinica.ca · (905) 617-4789